BLOG

I joined FlavorActiV as a shipping administrator in 2013, and from 2016 to 2022, I had the privilege of leading our customer support team—an experience that taught me a great deal about our incredible products, our global customer base, and what “great service” really means in practice.

Working so closely with a diverse and passionate international team motivated me to dive deeper into the people side of the business, reigniting a curiosity in people that had previously been sparked in Reading University where I attained a BSc in Psychology. Building on that previous knowledge with my hands on experience in FlavorActiV, I completed a CIPD Level 5 qualification in Human Resources Management. That learning journey now fuels my work as FlavorActiV’s Director of People, where I get to do what I love most: support, champion, and grow our amazing team.

My goal is to make sure every FlavorActiV team member feels heard, supported, and empowered to bring their best—because when we thrive, so do our customers. We’re a wonderfully multicultural, endlessly curious bunch, and I’m constantly surprised and inspired by the way we learn from one another (even if every casual drink somehow turns into a sensory profiling session!).

When I’m not working, I love to bake and experiment with recipes (my tomato soup cake has found its way into office bake sales!) and I enjoy reading a good book – preferably whilst sipping a fresh cup of matcha.