Complaints and requests will be responded to within 10 days with either an update or an outcome.
FlavorActiV Proficiency System (Tastervalidation and SPPS) Private and Personal Data Policy
Accessing the FlavorActiV Proficiency Systems (Tastervalidation and SPPS) provides the option of using personal and private data (or your sensory panel) to deliver the contracted service for you. This can be replaced with anonymous data or non-specific details managed by our customers. This data is provided by our customers at their request, FlavorActiV does not process or control this data.
This is so we can:
1. Assign access to the system
2. Collect sensory information
3. Process sensory information and provide performance results
4. Run data analysis to improve our systems to provide you with a better service
For the avoidance of doubt FlavorActiV provides the proficiency system and means of our customers recording and processing their data. FlavorActiV does not process, control or necessitate the entering of personal data by customers for the use with proficiency.
Our customers determine what data is added into our systems, how it is processed – via different options in the system and how they ensure the owners of this personal data are being informed and consent sought by them.
FlavorActiV in this case performs it’s contracted legal requirement – providing access to the service and managing the service at the behalf of customers via instruction or request. All customer data within the proficiency system remains their property at all times.
Customers must determine if they want to use personal data in the proficiency system or use anonymised data controlled by them. Customers must seek the appropriate level of consent to do so under GDPR (if applicable) and inform their employees of this.
What Private and Personal Data is Held?
All data entered into our proficiency systems is stored on a secure system, within a data centre within the UK. No data is transferred out of the UK. Data may be handled by our software partners (Bliss Systems, who are GDPR compliant) who provide technical and development support for our proficiency system and are authorised to do so on our behalf. The private and personal data that customers can optionally enter, they control and process can be the following:
2. Email addresses
4. Date of Birth
5. Sensory performance data
This data is required for FlavorActiV to carry out its contracted role, to provide security records and maintenance of the system.
Your Rights to Your Personal Data As FlavorActiV are maintaining this system for our customers contractually on their behalf all requests for access, changes or updates to personal data must come through our customers directly.
If you require access to your personal data, please request it from your operational manager or sensory management who will request it from FlavorActiV directly.
Access and your rights to personal data may be applied differently depending on the country you are based in other than UK GDPR legislation. This may be reflected in the requests we receive to contractually provide data access.
Requests directly to FlavorActiV for personal data from the proficiency system will be raised with the responsible customer contact for release.
Deletion of some customer entered and managed personal data may have an adverse impact on sensory proficiency schemes and performance. Customers must carefully consider these options and will be advised by FlavorActiV if this is the case.
Access requests from sensory managers for personal data can be made via: email@example.com